Terms and Conditions

1. ABOUT THESE TERMS & YOUR BOOKING

These Terms and Conditions (“Terms”) govern bookings and travel experiences offered by Dreamy Trips Bali LLC, doing business as “Dreamy Trips” (“Dreamy Trips,” “we,” “us,” or “our”).

By submitting a booking, making a deposit or other payment toward a trip, or otherwise confirming a reservation with Dreamy Trips, you (“Guest,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.

Guests must be between twenty (20) and forty (40) years of age at the time of travel unless an exception is expressly approved by Dreamy Trips.

Your booking and participation in a Dreamy Trips experience may also be subject to additional agreements and policies provided by Dreamy Trips, including the Guest Agreement, Liability Release, and Code of Conduct (collectively, the “Guest Documents”). The Guest Documents form part of the terms governing your booking and participation and should be read together with these Terms.

Trip-specific details, including dates, pricing, accommodations, included services, and other inclusions or exclusions, will be identified on the applicable trip page, booking materials, or written confirmation provided by Dreamy Trips. These trip-specific details supplement these Terms.

If a trip-specific written term expressly differs from these Terms, the trip-specific term will apply to that particular booking only to the extent of the stated difference.

2. TRIP PRICING & INCLUSIONS

All Dreamy Trips trip prices are stated and payable in U.S. Dollars (USD).

The price of each Dreamy Trips experience is based on the accommodations, transportation, activities, meals, services, and other arrangements specifically identified as included for that trip. Unless expressly stated as included, any service, activity, meal, transportation, upgrade, or other expense is not included in the trip price.

Trip prices are generally based on shared accommodation. Where a single-room option is offered, it may be purchased for an additional supplement and is subject to availability. Room types, configurations, and availability may vary by destination and accommodation provider.

Dreamy Trips experiences are sold as packaged travel arrangements. The trip price reflects the overall experience, including planning, coordination, operations, accommodations, transportation, activities, supplier arrangements, and other components required to deliver the trip.

Dreamy Trips experiences are priced and managed as complete travel packages rather than as separately priced individual components. Individual components of the trip are not separately priced to Guests, and Dreamy Trips does not provide itemized cost breakdowns or individual supplier pricing for components included within the package.

Unless specifically stated otherwise for a particular trip, Guests are responsible for expenses not identified as included, including airfare, visas and entry requirements, travel insurance, personal purchases, optional activities, meals and beverages outside the stated inclusions, gratuities, transportation outside the scheduled itinerary, and other personal or incidental expenses.

Optional or additional arrangements requested by a Guest, including private airport transfers, additional accommodation, reservations, upgrades, or other separately arranged services, may involve additional charges and are subject to availability and applicable supplier terms.

Certain payment methods may be subject to processing or transaction fees. Where applicable, these fees will be disclosed at the time of payment and are separate from the trip price. Dreamy Trips may offer alternative payment methods that do not carry a processing fee. Guests are responsible for any additional fees or charges imposed independently by their bank, card issuer, or payment provider.

3. BOOKING, DEPOSITS & TRIP CONFIRMATION

A reservation is secured once Dreamy Trips has received the required deposit and the booking has been accepted by Dreamy Trips. All bookings are subject to availability.

All deposits are non-refundable and are applied toward the total trip price. The remaining balance must be paid in accordance with the payment schedule provided for the booking.

All Dreamy Trips tours require a minimum number of Guests in order to operate. Confirmation of an individual Guest's reservation does not mean that the tour itself has reached the minimum enrollment required to operate.

Dreamy Trips will notify Guests once the minimum enrollment has been reached and the tour is confirmed to operate. Until this confirmation is provided, Guests should not purchase non-refundable or non-changeable airfare or make other non-refundable travel arrangements connected with the trip.

Any airfare or other travel arrangements purchased before Dreamy Trips confirms that the tour will operate are made at the Guest's own risk. Dreamy Trips is not responsible for losses, fees, or expenses resulting from travel arrangements purchased before such confirmation.

Once a tour has been confirmed to operate, Guests are responsible for arranging their transportation to and from the destination unless expressly included in the trip package and for ensuring that they meet all applicable travel and entry requirements.

4. PAYMENT TERMS & LATE PAYMENTS

Dreamy Trips will provide Guests with a payment schedule at the time of booking. Guests are responsible for ensuring that all payments are received by the applicable due dates. Payment deadlines remain the Guest's responsibility regardless of whether a payment reminder is received.

An alternative payment schedule is valid only when approved in writing by Dreamy Trips. Unless otherwise expressly agreed in writing, all payments remain subject to the applicable due dates.

Any payment outstanding after its due date is subject to a late payment fee of $30 USD per week until the outstanding balance is paid in full.

If a payment remains outstanding for fourteen (14) days after its due date and the Guest has not contacted Dreamy Trips regarding the outstanding payment, Dreamy Trips may cancel the booking and release the reserved spot. If the Guest contacts Dreamy Trips regarding a late payment, any extension or alternative payment arrangement is subject to Dreamy Trips' approval and must be confirmed in writing. Communication alone does not extend the payment deadline.

If a booking is cancelled for non-payment, all amounts previously paid remain non-refundable and no future installments under the cancelled booking will be due.

5. GUEST CANCELLATIONS, REFUNDS & CREDITS

All cancellation requests must be submitted to Dreamy Trips in writing. Verbal cancellation requests will not be accepted.

After receiving a written cancellation request, Dreamy Trips will provide the Guest with a Cancellation Agreement. The Guest must complete and sign the Cancellation Agreement in order to finalize the cancellation of their booking.

For purposes of determining the applicable cancellation deadline, Dreamy Trips will use the date on which the Guest's written cancellation request was received.

All deposits are non-refundable.

Cancellations More Than 90 Days Before Departure

If Dreamy Trips receives the Guest's written cancellation request more than ninety (90) days before the scheduled trip start date, payments made toward the trip will be refunded, excluding the non-refundable deposit and any non-refundable processing or transaction fees.

Any refund will be processed after the Guest has completed and signed the required Cancellation Agreement.

Cancellations 90 Days or Less Before Departure

If Dreamy Trips receives the Guest's written cancellation request ninety (90) days or less before the scheduled trip start date, all amounts paid are non-refundable.

No refund is due for a Guest cancellation within this period, regardless of the reason for cancellation, including personal circumstances, illness or injury, changes in travel plans, flight cancellations or disruptions, inability to obtain or maintain required passports, visas, entry authorizations or other travel documents, or any other circumstance affecting the Guest's ability to travel.

Guests are required to maintain comprehensive travel insurance for the duration of their trip, including appropriate trip cancellation and interruption coverage. The travel insurance requirement does not alter or create an exception to Dreamy Trips' cancellation and refund terms. Guests are responsible for seeking reimbursement from their insurance provider for losses or circumstances covered by their individual policy.

Credits, Transfers & Replacement Guests

Any trip credit, transfer to another departure, replacement Guest, or other change to a booking must be expressly approved by Dreamy Trips in writing. Guests may not independently transfer, assign, sell, or give their booking to another person.

At its discretion, Dreamy Trips may assist a cancelling Guest in facilitating a potential replacement. Dreamy Trips is not obligated to find, market to, or continuously search for a replacement, and any proposed replacement Guest is subject to Dreamy Trips' approval and all applicable booking, eligibility, payment, documentation, and participation requirements.

Once a cancellation request has been received, Dreamy Trips may make the cancelled space available for resale through its normal marketing, sales, community, waitlist, or other business channels. A booking obtained through Dreamy Trips' own efforts will not be treated as a replacement for the cancelling Guest unless Dreamy Trips expressly agrees otherwise in writing.

The subsequent resale of a cancelled space does not change the cancellation terms that applied to the original Guest or create any additional right to a refund, credit, or transfer.

Any exception offered by Dreamy Trips outside the cancellation terms above is discretionary and will be considered on a case-by-case basis. An exception made for one Guest or booking does not create the same entitlement for another. Any additional costs resulting from an approved change are the responsibility of the Guest.

6. GUEST-REQUESTED CHANGES & OPTIONAL ARRANGEMENTS

Guests are responsible for reviewing their booking details and providing accurate information, selections, and preferences by the deadlines communicated by Dreamy Trips. Dreamy Trips may rely on the information provided by the Guest when making arrangements on their behalf.

Requests to change confirmed arrangements, including accommodation, rooming, transportation, activities, reservations, or other trip components, are subject to availability and the terms and policies of the applicable third-party suppliers. Dreamy Trips will make reasonable efforts to assist with requested changes but cannot guarantee that a change will be available or approved.

Last-minute changes may not be possible to accommodate, particularly where arrangements have already been finalized or paid for with suppliers. Dreamy Trips cannot guarantee changes to accommodations, rooming arrangements, transportation, reservations, activities, or other confirmed trip arrangements after applicable deadlines or close to departure.

Once an arrangement has been confirmed or paid for with a supplier, changes or cancellations may no longer be possible and amounts paid may be non-refundable. Guests are responsible for any supplier charges, cancellation fees, price differences, or other additional costs resulting from a Guest-requested change.

Optional & Additional Arrangements

Dreamy Trips may, where available, assist Guests with additional arrangements that are not included in the standard trip package, such as private airport transfers, additional accommodation, reservations, upgrades, or other separately requested services.

Optional arrangements are subject to availability, supplier confirmation, and applicable supplier terms. Once confirmed, Dreamy Trips cannot guarantee that an optional arrangement can be changed, cancelled, transferred, or refunded.

Unless expressly confirmed otherwise in writing, optional arrangements do not form part of the standard trip package.

Late Requests

Dreamy Trips may establish deadlines for guest information, selections, optional services, transportation details, rooming requests, dietary information, or other arrangements necessary to coordinate the trip.

Requests received after a communicated deadline will be considered where reasonably possible but are not guaranteed. Late requests may result in additional supplier costs or coordination fees. Any applicable additional charges will be communicated to the Guest before the requested arrangement is confirmed.

7. TRIP CHANGES, POSTPONEMENT & CANCELLATION BY DREAMY TRIPS

Itinerary Changes

Dreamy Trips intends to provide the itinerary and included services communicated to Guests and will maintain confirmed arrangements where reasonably possible. However, changes may become necessary due to supplier availability, weather, safety considerations, closures, transportation disruptions, local conditions, government action, or other circumstances affecting the operation of the trip.

Where an included component becomes unavailable, Dreamy Trips will assess whether a reasonable alternative can be arranged but cannot guarantee a replacement, particularly for last-minute changes or where availability for the group is limited. Dreamy Trips may reasonably modify the timing, order, supplier, location, or other details of the itinerary where necessary to operate the trip safely and practically.

If an included component cannot be provided or reasonably replaced, any applicable refund, credit, or adjustment will be determined based on the circumstances, including any amounts recoverable from the applicable supplier.

Minimum Enrollment & Cancellation by Dreamy Trips

All Dreamy Trips tours require minimum enrollment. If the required enrollment is not reached, Dreamy Trips may cancel or postpone the departure. If Dreamy Trips cancels the departure for this reason, Guests may choose to transfer amounts paid to another available Dreamy Trips departure or receive a refund of amounts paid to Dreamy Trips, including the deposit.

If Dreamy Trips cancels a confirmed trip for reasons within its reasonable control, Guests will be entitled to a refund of amounts paid to Dreamy Trips. At the Guest's option, amounts paid may instead be transferred to another available Dreamy Trips departure or applied as a trip credit.

Circumstances Outside Dreamy Trips' Control

Dreamy Trips may modify, postpone, or cancel all or part of a trip when circumstances outside its reasonable control make the planned arrangements unsafe, impracticable, or impossible to operate. Such circumstances may include severe weather, natural disasters, government restrictions, border closures, civil unrest, public health emergencies, strikes, or widespread transportation disruptions.

In these circumstances, the resolution available to Guests may depend on supplier policies, amounts already committed, recoverable funds, and the feasibility of modifying or postponing the trip. Dreamy Trips cannot guarantee a cash refund for amounts that have already been paid to or retained by third-party suppliers.

Dreamy Trips is not responsible for independently booked airfare, accommodation, transportation, visas, or other travel expenses resulting from a trip change, postponement, or cancellation. Guests are required to maintain comprehensive travel insurance and should seek reimbursement for covered losses through their insurance provider.

8. THIRD-PARTY SUPPLIERS

Dreamy Trips works with independent third-party suppliers to provide components of its trips, including accommodations, transportation, activities, restaurants, local guides, tour operators, and other travel services.

These suppliers are independent businesses and are not employees or agents of Dreamy Trips. Their services are subject to availability and may also be subject to the supplier's own terms, conditions, policies, and operating requirements.

Dreamy Trips coordinates relevant Guest information and requests with applicable suppliers where necessary for the trip. Once information has been provided to a supplier, however, Dreamy Trips does not control the supplier's internal communications, personnel, or implementation. Supplier-side communication or operational failures may therefore occur despite Dreamy Trips having provided the relevant information.

If Dreamy Trips becomes aware of such an issue, it will make reasonable efforts to assist in addressing it with the supplier. To the extent permitted by applicable law, Dreamy Trips is not responsible for the independent acts, omissions, or failures of a third-party supplier.

Additional terms relating to third-party services and liability are set out in the Liability Release.

9. FLIGHTS, PASSPORTS, VISAS & ENTRY REQUIREMENTS

Unless expressly included in the applicable trip package, Guests are responsible for arranging and paying for their own flights to and from the destination.

Guests are responsible for ensuring that they hold a valid passport and all visas, entry authorizations, transit documentation, health or vaccination documentation required for entry, and other travel documents required for their itinerary. Requirements may vary based on nationality, residency, travel history, routing, and destination and may change at any time.

Dreamy Trips may provide general travel guidance or reminders but does not determine a Guest's eligibility to enter or transit through a country. Guests are responsible for verifying applicable requirements with the relevant government or consular authorities before travel. Where a Guest is uncertain about the requirements applicable to their individual circumstances, they should seek guidance from a qualified visa or immigration professional.

Dreamy Trips does not provide medical advice or make recommendations regarding vaccinations, medications, or other preventative health measures for travel. As Dreamy Trips does not assess each Guest's individual medical history or health needs, Guests should consult their doctor or other qualified healthcare professional regarding vaccinations, medications, or health precautions appropriate for their individual circumstances and destination.

If a Guest is unable to travel or participate because they do not meet applicable entry or documentation requirements, Dreamy Trips' standard cancellation terms will apply.

Guests are responsible for notifying Dreamy Trips as soon as reasonably possible of flight delays, cancellations, or other changes that may affect scheduled trip arrangements. Dreamy Trips will make reasonable efforts to assist where possible but cannot guarantee changes to airport transfers, accommodations, activities, or other arrangements, particularly where notice is provided close to arrival or during the trip. Any additional costs resulting from revised arrangements are the Guest's responsibility unless Dreamy Trips expressly agrees otherwise.

Dreamy Trips is not responsible for missed trip components or additional expenses resulting from flight delays, cancellations, schedule changes, missed connections, or other airline disruptions. Guests should seek reimbursement for covered losses through their airline or travel insurance provider, as applicable.

10. ACCOMMODATIONS & ROOMING

Accommodations included in each trip will be identified in the applicable itinerary or trip materials. Accommodation styles, room sizes, layouts, amenities, facilities, and standards may vary by property and destination. Rooms within the same property or room category may also differ in size, layout, location, view, or other features.

Trip pricing is generally based on shared accommodation, with single-room options offered where available for an additional supplement.

Dreamy Trips may collect rooming preferences, including bed configuration, roommate, room location, or other requests. Dreamy Trips will communicate applicable requests to the accommodation provider where reasonably possible, but requests are subject to availability and cannot be guaranteed. Final room assignments and configurations are determined by the accommodation provider.

Guests should notify Dreamy Trips promptly of any material issue with their accommodation so that Dreamy Trips and the accommodation provider have a reasonable opportunity to address the concern during the stay.

Any Guest-requested room change, upgrade, or additional accommodation is subject to availability and may result in additional costs, which are the responsibility of the Guest.

11. TRAVEL INSURANCE

All Guests are required to maintain comprehensive travel insurance for the duration of their trip. Coverage must include trip cancellation and interruption, emergency medical expenses, emergency evacuation, travel delays, and lost or delayed baggage, as applicable to the trip and destination.

Guests are responsible for selecting and understanding their own insurance coverage, including applicable coverage limits, exclusions, and claim requirements. Dreamy Trips does not sell insurance, provide insurance advice, or determine whether a particular policy or credit-card benefit provides sufficient coverage for an individual Guest.

Guests are responsible for providing Dreamy Trips with reasonable confirmation of their required travel insurance before departure and by any deadline communicated by Dreamy Trips. Guests relying on travel coverage provided through a credit card or other existing benefit are responsible for providing confirmation of that coverage. Failure to provide the required confirmation by the applicable deadline may affect a Guest's ability to participate in the trip.

Travel insurance does not alter Dreamy Trips' cancellation, refund, or credit policies. Any claim for an insured loss is the responsibility of the Guest and must be pursued directly with the applicable insurer or coverage provider.

12. GUEST RESPONSIBILITIES & CONDUCT

Guests are responsible for following reasonable operational instructions provided by Dreamy Trips and its applicable guides and suppliers.

Dreamy Trips experiences and primary Guest communications are conducted in English. Guests are responsible for having sufficient English proficiency to understand trip communications and reasonable operational and safety instructions.

Guest responsibilities and behavioral expectations, including punctuality, participation, group conduct, and other expectations during the trip, are set out in the Dreamy Trips Code of Conduct, which forms part of the terms governing participation in a Dreamy Trips experience.

13. COMPLAINTS & RESOLUTION OF ISSUES

Guests should notify Dreamy Trips as soon as reasonably possible of any material issue arising during the trip so that Dreamy Trips and, where applicable, the relevant supplier have a reasonable opportunity to investigate and address the concern while the trip is ongoing.

If a Guest does not report an issue during the trip that reasonably could have been addressed at the time, Dreamy Trips may take this into consideration when reviewing any subsequent complaint or request for a financial resolution.

Any unresolved complaint or request for a financial resolution after the trip should be submitted to Dreamy Trips in writing within fourteen (14) days after the trip ends. Dreamy Trips will review the circumstances, including any steps taken during the trip to address the issue, before determining whether any further resolution is appropriate.

The submission of a complaint does not, by itself, create an entitlement to a refund, credit, or other compensation.

14. PHOTOS, CONTENT & MARKETING

Dreamy Trips may capture and use photographs and video content from its trips for marketing, social media, website, and other promotional purposes.

Guests who do not wish to be individually featured in promotional content must notify Dreamy Trips in writing before the trip. Dreamy Trips will make reasonable efforts to respect such requests but cannot guarantee that a Guest will not appear incidentally in group photographs, videos, or other content captured during the trip.

Additional terms relating to photography and promotional content are set out in the Guest Agreement and Code of Conduct.

15. LIABILITY & LEGAL PROTECTIONS

Participation in a Dreamy Trips experience is subject to the Dreamy Trips Liability Release, which sets out important terms relating to travel and activity risks, third-party services, health and safety, personal property, and limitations and releases of liability.

Guests are required to review and agree to the Liability Release as a condition of participation. Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded or limited under applicable law.

16. COMMUNICATIONS

WhatsApp is Dreamy Trips' primary method of communication with Guests for trip planning, pre-departure coordination, group updates, and communications during the trip. Guests are responsible for providing a current mobile number connected to WhatsApp, joining applicable Dreamy Trips chats or groups, and regularly reviewing communications relating to their trip.

Dreamy Trips may also communicate with Guests by email for booking confirmations, agreements, payment information, administrative notices, and other booking-related matters. Certain communications, including payment reminders, may be sent automatically by Dreamy Trips' booking or guest-portal provider.

Important trip information may also be provided through the Dreamy Trips guest portal, including itineraries, payment schedules, deadlines, forms, travel requirements, and other trip-specific information.

Guests are responsible for providing accurate and current contact information and for regularly monitoring WhatsApp, the email address associated with their booking, and their guest portal. Failure to receive, read, or respond to a communication, automated reminder, or portal update does not extend a deadline or relieve the Guest of responsibilities associated with their booking.

17. GENERAL LEGAL TERMS

These Terms should be read together with the Guest Agreement, Liability Release, Code of Conduct, applicable trip details, and any other written terms expressly incorporated into a Guest's booking. Where a trip-specific written term expressly differs from these Terms, the trip-specific term will apply to that booking to the extent of the stated difference.

If a Guest cancels their booking, the cancellation will also be subject to the Cancellation Agreement provided by Dreamy Trips. The Cancellation Agreement documents the terms applicable to that cancellation and may also record any exception or alternative arrangement expressly agreed to by Dreamy Trips in writing.

Dreamy Trips may update these Terms from time to time. Material changes will not retroactively change the agreed commercial terms of an existing booking unless required by law or agreed to by the Guest.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If Dreamy Trips makes an exception or does not enforce a particular provision on one occasion, this does not waive its right to apply or enforce that provision in the future.

Bookings, agreements, acknowledgments, and signatures may be completed electronically to the extent permitted by applicable law.